Any changes to the delivery address or preferred time slots must be informed at least two days in advance. To ensure a seamless delivery experience, please ensure that the recipient is reachable and available to receive the order on the day of delivery. Amendments to the delivery address or time slot on the day of […]
All deliveries are scheduled within a one-hour time slot between 10:00 AM and 6:00 PM, or at a specific time if an additional early surcharge has been paid. Please allow a buffer of +/- 30 minutes for unexpected delays caused by traffic or unforeseen circumstances. If your order has not arrived after the buffer time, […]
We are experiencing a higher demand on online sales and hence the time slots are limited. Orders are processed on a first-come- first-served basis, as such we recommend that you place your order soonest to secure your desired timeslot. Dates/Time slots may be blocked for two main reasons: 1. We are full for deliveries/collections for […]
Yes, we certainly do. Do ensure that the recipient is present, aware and contactable during the delivery timeslot. In the event when the intended recipient is not present and can’t receive the delivery within a strict 10-minutes waiting time, redelivery charges of $30.00 will apply subject to our delivery personnel’s availability or alternatively a self-collection […]
There is no minimum spending required for orders. A $30.00 delivery charge applies to orders below $150.00, while complimentary delivery is available for orders with a minimum spend of $150.00 island-wide, scheduled within our one-hour time slots between 10:00 AM to 6:00 PM. A surcharge applies for specific delivery times and certain festive dates. It […]
Self-collection is available at the selected outlet according to the order placed. Do ensure that self-collection orders placed are duly collected on selected date/time as uncollected orders will be disposed at the end of the day and no refund will be provided. If you would like to make payment at our retail stores, please make […]